Status
Salesforce Connector – Event processing errors [resolved]
Minor incident
Booxi North America
Connectors
Booxi Europe
Connectors
2026-11-10 13:00 EST
· 4 hours, 8 minutes
Updates
Retroactive
November 10, 2026 · 17:42 EST
Dear clients,
Between 1:00 PM and 5:08 PM EST on November 10, 2026, the Salesforce Connector failed to process some events correctly. Appointment and client data may have been delayed in syncing to Salesforce, and automatic retries during this period may have created duplicate records in Salesforce.
The issue was caused by a recent update, which has been reverted. The connector has been operating normally since 5:08 PM EST.
If your organization uses the Salesforce Connector, we recommend reviewing appointment and client records created or updated during this period for duplicates. If you need help identifying or cleaning up affected records, contact Booxi Support.
The Booxi Support team
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