Booxi incident [US/2026-08-12] -- Tracking page issue

Dear clients,

We’ve resolved the issue affecting the tracking page and successfully redeployed the release. Everything should be working normally now.

Thank you for your patience.

Best,

Booxi team

Duration: 11:11 AM – 11:22 AM EST

What happened:
We identified an issue in today’s release affecting the booking process and tracking page customization for some merchants. As a precaution, we rolled back the release.

Impact:
During the incident window, the tracking page failed to load for merchants using theme customization (Theme Editor and custom themes). This may have prevented some customers from completing a booking. Other related effects may have occurred outside the identified cases.

Resolution:
The release has been rolled back, and the issue is resolved. Our team is investigating the root cause before re-deploying the fix to the US environment.

We apologize for any inconvenience this may have caused.

Booxi team