[EU] Scheduled Downtime: Database Infrastructure Upgrade from 2026-03-25 17:00 EDT to 2026-03-25 17:19 EDT

[EU] Maintenance Complete: Systems are Back Online

Status: Resolved

Completion Time: March 25, 22:11 CET

All Services Restored

The scheduled database infrastructure upgrade is now complete. We are pleased to inform you that all Booxi services have been successfully restored within the scheduled one-hour window.

What this means for you

• Account Access: You can now log in to your Booxi account as usual.
• Booking Widgets: Your clients can once again book appointments through your website widgets and all other channels.
• Webhooks & Reports: As promised, all automated events and reports that were paused during the downtime have been queued for delivery. You should see these arriving in your system shortly if they haven’t already.

Thank you for your patience and for being a valued part of the Booxi community.

The Booxi Team

Status: Scheduled
Duration: Between 30-60 minutes
Timeframe: March 25, 22:00 – 23:00 CET

What you need to know
To provide you with a more robust and reliable experience, we are performing a necessary major database update. This maintenance will last between 30-60 minutes, during which all Booxi services will be offline.

Why this time?
We have specifically scheduled this window during our period of lowest system activity to minimize disruption and accommodate the majority of our user base.

How this affects your operations
Because our database will be undergoing a migration, your access to Booxi will be restricted during this window:

• Your Account & Bookings: You will not be able to log in to your account, and your clients will be unable to book appointments through your widgets or other channels.
• Webhooks & Automated Reports: Any automated events, such as webhooks or scheduled reports, will be paused during this hour. You do not need to worry about losing this data; all pending events and reports will be processed and sent correctly as soon as the maintenance is completed.
• Data Integrity: Your data remains entirely secure. We are simply “pausing” the system to finalize these technical improvements.

Where you can find us
While your booking services are down, you can still access the Booxi main website and Help Center for any resources or documentation you may need. We appreciate your patience as we complete this essential upgrade to your service.

The Booxi Team