Background tasks failure due to security update
Minor incident
booxi North America outages
2024-07-17 15:25 EDT
· 17 hours, 27 minutes
Updates
Issue
July 18, 2024 · 09:36 EDT
Dear clients,
A configuration update aiming to improve security caused an issue preventing Booxi from sending reminders and recall messages, as well as appointment approvals after a delay, and auto cancellations for unpaid bookings between 2024-07-17 3h25 PM and 2024-07-18 8h52 AM EST.
This issue also impacted emails, SMS, webhook events, and automated FTP reports scheduled within the issue duration, but these have already been resent.
No service interruption occurred.
Thank you for your understanding,
The Booxi Team.
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