Status
Past Incidents
Dear clients,
An upcoming Booxi software update will be performed without service interruption and will contain the following improvements:
In the Booxi platform:
- The service “modifiedOn” timestamp now updates on store-level services when a change is pushed from the Head Office.
- Swapping the service on an appointment now correctly updates the linked Salesforce calendar event instead of leaving a duplicate.
Sincerely,
Booxi support team
Dear clients,
We’ve resolved the issue affecting the tracking page and successfully redeployed the release. Everything should be working normally now.
Thank you for your patience.
Best,
Booxi team
Dear clients,
We experienced elevated error rates affecting users attempting to book appointments for services that included a survey. Only bookings for services with an associated survey were affected; all other bookings continued to function normally.
Status: Resolved
Impact:
Appointments whose associated service contained a survey could not be booked.
Duration:
August 11, 9:45 AM – August 12, 9:45 AM (ET)
Root cause:
A security policy tightening blocked legitimate booking...