Status
Past Incidents
Dear clients,
An upcoming Booxi software update will be performed without service interruption and will contain the following improvements:
In the Booking Widget (v3):
- The booknow-widget-action=open parameter now opens the booking widget when the trigger is a link or a custom element, not just a button with an inline onclick.
In the Back Office:
- In the Back Office, a service in a bundle can now be clicked to edit it inline and dragged to reorder it, for both appointments and queues....
Dear clients,
An upcoming Booxi software update will be performed without service interruption and will contain the following improvements:
In the Booxi platform:
- Pushing a service from a Head Office no longer erases the online payment settings configured on each store.
- Australian mobile numbers with the 0494 prefix are now accepted.
- Webhook payloads now include moduleLink external IDs for staff, services, and stores, matching how client links are already delivered.
- Payment...
Status: Resolved
Severity: Minor
Affected component: Backoffice Web
Summary:
Between 1:12 PM and 1:28 PM ET, Backoffice Web users may have experienced issues opening appointment details, viewing or saving store settings, and using the store switcher. The issue has been resolved and full functionality has been restored.
We apologize for the inconvenience this may have caused.
The Booxi Team
Date: August 25, 2026
Duration: 3:52 PM – 10:59 PM CET
Severity: Major
Status: Resolved
Summary:
On August 25, 2026, between 3:52 PM and 10:59 PM CET, some bookings made through Book Now V3 were not able to be completed. Offline bookings and bookings created through the Booking API were not affected.
Root Cause:
The issue was caused by a security update that incorrectly flagged consent data in Book Now V3 requests as a potential security risk, blocking affected bookings.
Resolution:...